:root{
  --orange:#ff7900; --orange-d:#e96b00; --ink:#15171c; --ink-2:#3a4250;
  --muted:#7a828f; --line:#e9ebf0; --bg:#eef0f2; --card:#ffffff;
  --side:#1a1b1e; --side-2:#222327; --ok:#21a366; --warn:#d98c00;
  --bad:#d1242f; --radius:16px;
}
*{box-sizing:border-box}
body{margin:0;font-family:'Inter',system-ui,sans-serif;background:var(--bg);color:var(--ink)}
a{color:inherit;text-decoration:none}
.ico{flex:none}
.muted{color:var(--muted)}
.dot-online{position:absolute;width:9px;height:9px;border-radius:50%;background:var(--ok);
  border:2px solid #fff;right:-1px;bottom:-1px}

/* ===== Sidebar sombre ===== */
.sidebar{position:fixed;inset:0 auto 0 0;width:236px;background:var(--side);color:#cfd2d8;
  padding:20px 16px;display:flex;flex-direction:column;border-radius:0 18px 18px 0}
.side-brand{display:flex;align-items:center;gap:11px;padding:4px 6px 18px}
.side-logo{width:40px;height:40px;border-radius:8px;background:var(--orange);color:#fff;
  display:flex;align-items:flex-end;justify-content:center;padding-bottom:5px;font-weight:800;
  font-size:11px;letter-spacing:-.02em}
.side-title{color:#fff;font-weight:800;font-size:17px;line-height:1.1}
.side-sub{color:#8b9098;font-size:12px}
.side-section{color:#6f747c;font-size:11px;font-weight:700;letter-spacing:.09em;
  text-transform:uppercase;margin:16px 8px 8px}
.side-nav{display:flex;flex-direction:column;gap:3px}
.snav{display:flex;align-items:center;gap:12px;padding:11px 12px;border-radius:11px;
  color:#c2c6cd;font-weight:500;font-size:14.5px}
.snav:hover{background:var(--side-2);color:#fff}
.snav.active{background:linear-gradient(90deg,#3a2410,#2a1d12);color:#ff9d3d;font-weight:600;
  box-shadow:inset 3px 0 0 var(--orange)}
.snav.active .ico{color:var(--orange)}
.side-foot{margin-top:auto;border-top:1px solid #2c2e33;padding-top:12px}
.side-user{display:flex;align-items:center;gap:11px;padding:6px 6px 10px}
.side-avatar{position:relative;width:38px;height:38px;border-radius:50%;background:var(--orange);
  color:#fff;display:grid;place-items:center;font-weight:700;font-size:13px}
.side-user-id{flex:1;min-width:0}
.side-user-name{color:#fff;font-weight:700;font-size:14px;line-height:1.2}
.side-user-role{color:#8b9098;font-size:12px}
.side-chevron{color:#8b9098}
.side-logout{display:flex;align-items:center;gap:12px;padding:10px 12px;color:#8b9098;font-size:14px}
.snav-badge{margin-left:auto;background:var(--orange);color:#fff;border-radius:999px;
  min-width:22px;height:20px;display:grid;place-items:center;font-size:11.5px;font-weight:700;padding:0 6px}
.snav.active .snav-badge{background:#fff;color:var(--orange-d)}
.side-logout:hover{color:var(--orange)}

.main{margin-left:236px;min-height:100vh}
.content{padding:30px 36px;max-width:1240px}

/* ===== Topbar ===== */
.mono{font-family:ui-monospace,'SF Mono','Roboto Mono',Menlo,Consolas,monospace;
  font-variant-numeric:tabular-nums;letter-spacing:-.01em}
.topbar{display:flex;align-items:center;gap:14px;height:44px;padding:0 24px;
  background:var(--side);color:#cfd2d8;font-size:12.5px;font-weight:500}
.topbar-dot{width:8px;height:8px;border-radius:50%;background:var(--ok);flex:none;
  animation:topbarpulse 2.4s infinite}
@keyframes topbarpulse{0%,100%{box-shadow:0 0 0 0 rgba(33,163,102,.5)}70%{box-shadow:0 0 0 6px rgba(33,163,102,0)}}
.topbar-live{font-weight:700;color:#fff;letter-spacing:.04em}
.topbar-sep{width:1px;height:16px;background:rgba(255,255,255,.14);flex:none}
.topbar-ctx{color:#cfd2d8;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.topbar-ctx strong{color:#fff;font-weight:700}
.topbar-clock{color:#fff;font-weight:600;font-size:13px}
.topbar-bell{width:30px;height:30px;border:0;border-radius:9px;background:rgba(255,255,255,.06);
  color:#cfd2d8;cursor:pointer;display:grid;place-items:center;transition:background .12s,color .12s}
.topbar-bell:hover{background:rgba(255,255,255,.14);color:#fff}
.topbar-bell .ico{width:15px;height:15px}

/* ===== Bloc page ===== */
.page-title{font-size:30px;font-weight:800;letter-spacing:-.02em;margin:2px 0 6px}
.page-sub{color:var(--muted);font-size:14px}
.eyebrow{color:var(--orange-d);font-size:12px;font-weight:700;letter-spacing:.06em;
  text-transform:uppercase}
.section-label{color:var(--muted);font-size:12px;font-weight:700;letter-spacing:.07em;
  text-transform:uppercase;margin:26px 0 12px}
.head-row{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}
.status-pill{display:inline-flex;align-items:center;gap:9px;background:#fff;border:1px solid var(--line);
  border-radius:12px;padding:10px 16px;font-size:13px;font-weight:600;position:relative;box-shadow:0 1px 2px rgba(0,0,0,.04)}
.status-pill .dot-online{position:static;border:0;width:8px;height:8px}

/* Cards génériques */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);
  padding:20px 22px;box-shadow:0 1px 3px rgba(13,17,23,.05)}
h3{margin:0 0 6px;font-size:16px}

/* ===== Barre de recherche ===== */
.searchbar{position:relative;display:flex;align-items:center;gap:10px;background:#fff;
  border:1px solid var(--line);border-radius:16px;padding:10px 10px 10px 16px;
  box-shadow:0 2px 8px rgba(13,17,23,.05)}
.searchbar-ico{color:var(--muted);display:flex}
.searchbar input{flex:1;border:0;outline:none;font:inherit;font-size:15px;padding:8px 4px;background:transparent}
.btn-dark{display:inline-flex;align-items:center;gap:9px;background:#16181d;color:#fff;border:0;
  border-radius:11px;padding:12px 24px;font:inherit;font-weight:600;cursor:pointer}
.btn-dark:hover{background:#000}
.kbd{font-family:ui-monospace,'SF Mono','Roboto Mono',Menlo,Consolas,monospace;font-size:12px;
  background:#33302a;color:#c7c1b6;padding:3px 7px;border-radius:6px}
.search-pop{position:absolute;top:calc(100% + 8px);left:0;right:0;background:#fff;border:1px solid var(--line);
  border-radius:14px;box-shadow:0 12px 32px rgba(13,17,23,.12);overflow:hidden;z-index:20;display:none}
.search-pop.open{display:block}
.pop-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 16px;cursor:pointer}
.pop-row:hover{background:#fff6ef}
.pop-row+.pop-row{border-top:1px solid var(--line)}

/* ===== Cartes interaction ===== */
.inter-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}
.inter-card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:20px;
  min-height:172px;display:flex;flex-direction:column;box-shadow:0 1px 3px rgba(13,17,23,.05)}
.inter-card.clickable{cursor:pointer;transition:transform .12s,box-shadow .12s}
.inter-card.clickable:hover{transform:translateY(-2px);box-shadow:0 8px 22px rgba(13,17,23,.12)}
.inter-card h3{margin:14px 0 6px;font-size:17px}
.inter-card p{margin:0;color:var(--muted);font-size:13.5px;line-height:1.5}
.inter-ico{width:44px;height:44px;border-radius:12px;background:#f1f2f4;color:var(--muted);
  display:grid;place-items:center}
.inter-top{display:flex;align-items:center;justify-content:space-between}
.inter-active{position:relative;overflow:hidden;background:linear-gradient(135deg,#3a2412 0%,#241712 55%,#16100c 100%);
  border:0;color:#fff}
.inter-active::before{content:'';position:absolute;right:-30px;top:-30px;width:150px;height:150px;
  border-radius:50%;background:radial-gradient(circle,rgba(255,121,0,.34),transparent 70%);pointer-events:none}
.inter-active h3{color:#fff}.inter-active p{color:rgba(255,255,255,.7)}
.inter-active .inter-ico{background:var(--orange);color:#fff}
.queue-badge{background:rgba(255,255,255,.14);color:#fff;font-size:12px;font-weight:600;
  padding:6px 12px;border-radius:999px}
.inter-start{margin-top:auto;color:var(--orange-d);font-weight:700;font-size:14px;padding-top:12px}
.inter-active .inter-start{color:#ff9d3d}
.inter-card .ghost{margin-bottom:0}

/* ===== Applications auxiliaires ===== */
.aux-card{margin-top:8px}
.aux-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px 24px;margin-top:4px}
.aux-link{display:flex;align-items:center;gap:10px;font-size:14px;font-weight:500;color:var(--ink-2);padding:4px 0}
.aux-link i{width:8px;height:8px;border-radius:50%;background:var(--orange);flex:none}
.aux-link:hover{color:var(--orange-d)}

/* ===== Résultats (liste) ===== */
.results{display:flex;flex-direction:column;gap:10px}
.result-row{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px 18px;
  display:flex;align-items:center;justify-content:space-between;gap:12px}
.result-row:hover{border-color:var(--orange)}
.result-main{display:flex;flex-direction:column}
.result-name{font-weight:700}
.badge{display:inline-block;padding:3px 10px;border-radius:999px;background:#eef1f5;
  font-size:12px;font-weight:600;color:var(--ink-2)}
.badges{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}

/* ===== Fiche client (Vue 360°) ===== */
.breadcrumb{display:flex;align-items:center;gap:8px;color:var(--muted);font-size:13px;font-weight:500;margin-bottom:18px}
.breadcrumb a{display:flex;align-items:center;color:var(--muted)}
.breadcrumb .ico{width:16px;height:16px}
.bc-active{color:var(--ink);font-weight:600}
.fiche-head{display:flex;align-items:center;gap:16px}
.fiche-avatar{position:relative;width:58px;height:58px;border-radius:14px;background:#f0c98a;color:#7a4a10;
  display:grid;place-items:center;font-weight:700;font-size:18px;flex:none}
.fiche-id{flex:1;min-width:0}
.fiche-id .page-title{font-size:24px;margin:0}
.fiche-name-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin:2px 0 4px}
.status-chip{font-size:12px;font-weight:700;padding:3px 10px;border-radius:999px;background:var(--bg);color:var(--muted)}
.status-chip.status-active{background:rgba(34,197,94,.14);color:#15803d}
.tier-badge{display:inline-flex;align-items:center;gap:4px;font-size:12px;font-weight:700;padding:3px 10px;
  border-radius:999px;background:#fff3e9;color:var(--orange-d)}
.fiche-actions{display:flex;align-items:center;gap:12px;flex:none}
.fiche-actions>*{flex:none;white-space:nowrap}
.btn-primary{background:var(--orange);color:#fff;border:0;border-radius:14px;padding:11px 18px;
  font:inherit;font-weight:700;font-size:13.5px;cursor:pointer;letter-spacing:-.01em;white-space:nowrap;
  box-shadow:0 8px 18px rgba(255,121,0,.30);transition:transform .12s,box-shadow .12s,filter .12s}
.btn-primary:hover{background:var(--orange);filter:brightness(1.04);transform:translateY(-1px);
  box-shadow:0 10px 22px rgba(255,121,0,.38)}
.btn-inline{display:inline-flex;align-items:center;gap:9px}
.btn-inline .ico{width:18px;height:18px}
.icon-btn{position:relative;width:48px;height:48px;border:1px solid var(--line);border-radius:14px;background:#fff;
  display:grid;place-items:center;color:var(--ink-2);cursor:pointer;transition:all .12s}
.icon-btn:hover{border-color:var(--orange);color:var(--orange-d);transform:translateY(-1px)}
.close-btn{background:#f1f2f4;border-color:#f1f2f4;color:#6b7585}
.close-btn:hover{background:#e7e9ec;border-color:#e7e9ec;color:var(--ink)}
.bell-btn .notif-dot{position:absolute;top:11px;right:12px;width:8px;height:8px;border-radius:50%;
  background:var(--bad);border:2px solid #fff}

/* ===== Drawer Hermès AI ===== */
.ai-overlay{position:fixed;inset:0;background:rgba(17,20,28,.32);opacity:0;visibility:hidden;
  transition:opacity .22s;z-index:60}
.ai-overlay.open{opacity:1;visibility:visible}
.ai-drawer{position:fixed;top:0;right:0;height:100vh;width:392px;max-width:92vw;background:#fff;
  box-shadow:-18px 0 48px rgba(17,20,28,.18);display:flex;flex-direction:column;
  transform:translateX(100%);transition:transform .26s cubic-bezier(.4,0,.2,1);z-index:61}
.ai-drawer.open{transform:translateX(0)}
.ai-head{display:flex;align-items:center;gap:12px;padding:18px 18px;color:#fff;
  background:linear-gradient(120deg,#7c3aed 0%,#5b21b6 100%)}
.ai-head-ico{width:36px;height:36px;border-radius:10px;background:rgba(255,255,255,.18);
  display:grid;place-items:center}
.ai-head-txt{flex:1;min-width:0}
.ai-head-title{font-weight:700;font-size:16px;line-height:1.2}
.ai-head-sub{font-size:12px;opacity:.85}
.ai-close{width:30px;height:30px;border:0;border-radius:8px;background:rgba(255,255,255,.18);
  color:#fff;display:grid;place-items:center;cursor:pointer;transition:background .12s}
.ai-close:hover{background:rgba(255,255,255,.32)}
.ai-body{flex:1;overflow-y:auto;padding:18px}
.ai-scores{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:16px}
.ai-score-card{background:#f6f2ff;border:1px solid #e7defb;border-radius:12px;padding:12px 14px}
.ai-score-lbl{font-size:10.5px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:#7c5cc4;margin-bottom:8px}
.ai-score-val{font-size:18px;font-weight:800;color:#5b21b6}
.ai-score-bar{height:6px;border-radius:999px;background:#e7defb;margin-top:9px;overflow:hidden}
.ai-score-bar i{display:block;height:100%;border-radius:999px;background:linear-gradient(90deg,#7c3aed,#5b21b6)}
.ai-offer-card{background:linear-gradient(145deg,#1a1610 0%,#2b2017 100%);color:#fff;border-radius:13px;padding:15px 16px}
.ai-offer-title{font-weight:700;font-size:13.5px;letter-spacing:.02em;text-transform:uppercase;margin-bottom:6px;color:#ffb066}
.ai-offer-sub{font-size:12.5px;line-height:1.5;color:#c7c1b6;margin-bottom:12px}
.ai-offer-btns{display:flex;gap:9px}
.ai-offer-btn-primary{flex:1;background:var(--orange);border:0;color:#fff;font:inherit;font-size:12.5px;
  font-weight:700;padding:10px;border-radius:9px;cursor:pointer}
.ai-offer-btn-primary:hover{background:var(--orange-d)}
.ai-offer-btn-ghost{background:rgba(255,255,255,.1);border:0;color:#fff;font:inherit;font-size:12.5px;
  font-weight:600;padding:10px 14px;border-radius:9px;cursor:pointer}
.ai-offer-btn-ghost:hover{background:rgba(255,255,255,.18)}
.ai-synth{background:#fdeede;border:1px solid #f6d9b8;border-radius:12px;padding:14px 16px;margin-bottom:16px}
.ai-synth-label{font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;
  color:#b5651d;margin-bottom:6px}
.ai-synth p{font-size:13px;line-height:1.5;color:#7a5326;margin:0}
.ai-section-label{font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;
  color:var(--muted);margin:20px 0 10px}
.ai-action{display:flex;align-items:center;gap:12px;padding:12px 14px;border:1px solid var(--line);
  border-radius:12px;text-decoration:none;color:var(--ink);margin-bottom:10px;transition:all .12s}
.ai-action:hover{border-color:#a855f7;box-shadow:0 4px 14px rgba(124,58,237,.12)}
.ai-action-num{width:26px;height:26px;border-radius:50%;background:#f3edff;color:#6d28d9;
  font-weight:700;font-size:13px;display:grid;place-items:center;flex:none}
.ai-action-txt{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}
.ai-action-txt b{font-size:14px}
.ai-action-txt span{font-size:12px;color:var(--muted)}
.ai-action-arrow{color:var(--muted);display:grid;place-items:center}
.ai-msg{display:flex;gap:10px;align-items:flex-start;margin-bottom:12px}
.ai-msg-ico{width:30px;height:30px;border-radius:8px;background:linear-gradient(120deg,#7c3aed,#5b21b6);
  color:#fff;display:grid;place-items:center;flex:none}
.ai-msg-bubble{background:#f6f2ff;border:1px solid #e7defb;border-radius:12px;padding:11px 14px;
  font-size:13px;line-height:1.5;color:var(--ink-2)}
.ai-msg.me{flex-direction:row-reverse}
.ai-msg.me .ai-msg-bubble{background:#fff4ea;border-color:#fad9bd;color:#7a5326}
.ai-msg.me .ai-msg-ico{background:var(--orange)}
.ai-quick-questions{display:flex;flex-direction:column;gap:8px;margin:12px 0 18px 40px}
.ai-quick-q{text-align:left;background:#f6f2ff;border:1px solid #e7defb;border-radius:10px;
  padding:9px 12px;font:inherit;font-size:12.5px;font-weight:600;color:#5b21b6;cursor:pointer;
  transition:background .12s,border-color .12s}
.ai-quick-q:hover{background:#ece3ff;border-color:#d5c5f5}
.ai-quick-q:disabled{opacity:.5;cursor:not-allowed}
.ai-diagnostic{background:#fff8f0;border:1px solid #fce0c2;border-radius:14px;padding:14px 16px;margin-bottom:18px}
.ai-diag-q{margin-bottom:12px}
.ai-diag-q:last-child{margin-bottom:0}
.ai-diag-q-text{font-size:12.5px;font-weight:600;color:var(--ink);margin-bottom:6px}
.ai-diag-opts{display:flex;flex-wrap:wrap;gap:6px}
.ai-diag-opt{font:inherit;font-size:12px;font-weight:700;padding:6px 14px;border-radius:999px;
  border:1px solid #e8d9c4;background:#fff;color:#8a6a3d;cursor:pointer;transition:background .12s,border-color .12s}
.ai-diag-opt:hover{background:#fdf1e2}
.ai-diag-opt.active{background:var(--orange);border-color:var(--orange);color:#fff}
.ai-diag-answered{font-size:11px;color:#0e7c3f;margin-top:4px;font-weight:600}
.ai-diag-suggestion{display:flex;align-items:flex-start;gap:8px;background:rgba(147,51,234,.08);
  border:1px solid rgba(147,51,234,.2);border-radius:10px;padding:10px 12px;margin-top:12px;
  font-size:12.5px;color:#5b21b6;font-weight:600;line-height:1.4}
.ai-diag-suggestion-title{font-weight:700;display:block;margin-bottom:2px}
.ai-diagnostic-send{width:100%;margin-top:12px}
.diag-qa{padding:10px 0;border-bottom:1px solid var(--line)}
.diag-qa:last-child{border-bottom:0;padding-bottom:0}
.diag-q{font-weight:600;font-size:13px;color:var(--ink)}
.diag-a{font-size:13px;color:var(--muted);margin-top:2px}
.ai-typing{display:inline-flex;gap:4px;vertical-align:middle;margin-left:6px}
.ai-typing i{width:6px;height:6px;border-radius:50%;background:#9c7fe0;
  animation:ai-typing-bounce 1.2s infinite ease-in-out}
.ai-typing i:nth-child(2){animation-delay:.15s}
.ai-typing i:nth-child(3){animation-delay:.3s}
@keyframes ai-typing-bounce{0%,60%,100%{transform:translateY(0);opacity:.5}30%{transform:translateY(-4px);opacity:1}}
.ai-foot{display:flex;gap:10px;padding:14px 16px;border-top:1px solid var(--line)}
.ai-foot input{flex:1;border:1px solid var(--line);border-radius:11px;padding:11px 14px;font-size:13px;
  outline:none;transition:border-color .12s}
.ai-foot input:focus{border-color:#a855f7}
.ai-send{width:42px;height:42px;border:0;border-radius:11px;flex:none;cursor:pointer;color:#fff;
  background:linear-gradient(120deg,#7c3aed,#5b21b6);display:grid;place-items:center;transition:filter .12s}
.ai-send:hover{filter:brightness(1.08)}
.chips{display:flex;flex-wrap:wrap;gap:10px;margin:20px 0 4px}
.chip{display:inline-flex;align-items:center;gap:6px;background:#fff;border:1px solid var(--line);
  border-radius:11px;padding:10px 14px;font-size:13px;color:var(--ink-2)}
.chip strong{color:var(--ink)}
.chip-red{background:#fdecec;border-color:#f6c9c9;color:#a01b22}
.chip-red strong{color:#a01b22}
.chip-green{background:#e8f6ee;border-color:#bfe6cf;color:#15794a}
.chip-green strong{color:#15794a}
.tabs{display:flex;gap:26px;border-bottom:1px solid var(--line);margin:22px 0}
.tab{padding:12px 0;color:var(--muted);font-weight:600;font-size:14px;cursor:pointer;position:relative;
  display:inline-flex;align-items:center;gap:8px;white-space:nowrap}
.tab:hover{color:var(--ink-2)}
.tab.active{color:var(--ink)}
.tab.active::after{content:"";position:absolute;left:0;right:0;bottom:-1px;height:3px;
  background:var(--orange);border-radius:3px}
.tab-badge{background:var(--orange);color:#fff;border-radius:999px;min-width:20px;height:19px;
  display:grid;place-items:center;font-size:11px;font-weight:700;padding:0 6px}

/* Bouton Assistant IA */
.btn-ai{display:inline-flex;align-items:center;gap:9px;background:linear-gradient(135deg,#8b3df0 0%,#5b21b6 100%);
  color:#fff;border:0;border-radius:14px;padding:11px 24px;font:inherit;font-weight:700;font-size:14px;
  letter-spacing:-.01em;cursor:pointer;white-space:nowrap;box-shadow:0 8px 18px rgba(91,33,182,.32);
  transition:transform .12s,box-shadow .12s,filter .12s}
.btn-ai:hover{filter:brightness(1.08);transform:translateY(-1px);box-shadow:0 10px 22px rgba(91,33,182,.42)}

/* Panneau : en-tête à 2 niveaux + lien */
.panel-h2{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;
  padding-bottom:14px;margin-bottom:14px;border-bottom:1px solid var(--line)}
.panel-h2 b{font-size:16px}.panel-h2 .muted{font-size:12.5px;margin-top:2px}
.panel-h2 .link-orange{white-space:nowrap}

/* Tuiles services */
.svc-tiles{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}
.svc-tile{border:1px solid var(--line);border-radius:12px;padding:14px 16px;display:flex;
  align-items:center;justify-content:space-between;gap:12px}
.svc-tile-l{display:flex;align-items:center;gap:12px;min-width:0}
.svc-tile-ico{width:40px;height:40px;border-radius:11px;display:grid;place-items:center;flex:none}
.svc-tile.theme-phone .svc-tile-ico{background:#fff3e9;color:#e96b00}
.svc-tile.theme-wifi .svc-tile-ico{background:#eaf1ff;color:#3551b5}
.svc-tile.theme-money .svc-tile-ico{background:#fff7e0;color:#b8860b}
.svc-tile-t{font-size:13px;font-weight:600;color:var(--ink-2)}
.svc-on{color:var(--ok);font-weight:700;font-size:12px}
.svc-tile-v{font-size:20px;font-weight:800;color:var(--orange-d);margin-top:2px;white-space:nowrap}
.svc-tile-v span{font-size:12px;font-weight:600;color:var(--muted)}
.svc-tile-sub{font-size:12px;color:var(--muted)}
.svc-spark{display:flex;align-items:flex-end;gap:3px;height:34px;width:60px;flex:none}
.svc-spark i{flex:1;background:var(--orange);border-radius:2px;opacity:.85}
.svc-spark i:nth-child(4){opacity:.45}.svc-spark i:nth-child(5){opacity:.6}
.svc-prog{width:90px;height:8px;border-radius:999px;background:#eef0f2;overflow:hidden;flex:none}
.svc-prog i{display:block;height:100%;background:var(--orange);border-radius:999px}

/* Portefeuille de services (onglet Services & conso) */
.pf-head{display:flex;align-items:center;justify-content:space-between;gap:12px;
  padding-bottom:14px;margin-bottom:16px;border-bottom:1px solid var(--line)}
.pf-title{font-size:13px;font-weight:700;color:var(--ink-2);text-transform:uppercase;letter-spacing:.05em}
.pf-count{font-size:13px;color:var(--muted);font-weight:600}
.pf-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}
.pf-card{border:1px solid var(--line);border-radius:14px;padding:16px;display:flex;flex-direction:column;gap:16px}
.pf-card:hover{border-color:#d7dbe2;box-shadow:0 4px 14px rgba(13,17,23,.05)}
.pf-top{display:flex;align-items:flex-start;gap:11px}
.pf-ico{width:38px;height:38px;border-radius:10px;display:grid;place-items:center;font-weight:700;
  font-size:12px;flex:none}
.pf-id{flex:1;min-width:0}
.pf-name{font-weight:700;font-size:14.5px}
.pf-sub{font-size:12px;color:var(--muted)}
.pf-status{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:600;white-space:nowrap}
.pf-status i{width:7px;height:7px;border-radius:50%}
.pf-status.on{color:var(--ok)}.pf-status.on i{background:var(--ok)}
.pf-status.off{color:var(--muted)}.pf-status.off i{background:#fff;border:1.5px solid #c2c8d0}
.pf-bottom{display:flex;align-items:flex-end;justify-content:space-between;gap:12px}
.pf-val{font-size:22px;font-weight:800;line-height:1.1}
.pf-val span{font-size:12px;font-weight:600;color:var(--muted)}
.pf-subtext{font-size:12px;color:var(--muted);font-weight:400;margin-top:4px}
.v-orange{color:var(--orange-d)}.v-green{color:var(--ok)}.v-purple{color:#7c4dcc}.v-dark{color:var(--ink)}
.pf-spark{display:flex;align-items:flex-end;gap:3px;height:30px;width:50px;flex:none}
.pf-spark i{flex:1;border-radius:2px;opacity:.9}
.pf-card.theme-orange .pf-ico{background:#fff3e9;color:#e96b00}.pf-card.theme-orange .pf-spark i{background:#ff7900}
.pf-card.theme-blue .pf-ico{background:#eaf1ff;color:#3551b5}.pf-card.theme-blue .pf-spark i{background:#3551b5}
.pf-card.theme-green .pf-ico{background:#e8f6ee;color:#15794a}.pf-card.theme-green .pf-spark i{background:#21a366}
.pf-card.theme-purple .pf-ico{background:#f1ecfb;color:#7c4dcc}.pf-card.theme-purple .pf-spark i{background:#7c4dcc}
.pf-card.theme-gray .pf-ico{background:#eef0f2;color:#6b7585}.pf-card.theme-gray .pf-spark i{background:#9aa3af}
@media(max-width:1080px){.pf-grid{grid-template-columns:repeat(2,1fr)}}

/* Force de la relation */
.force-rel{background:linear-gradient(180deg,#fff3e6,#fff);border:1px solid #ffd9b0;border-radius:12px;
  padding:14px 16px;margin-bottom:14px}
.fr-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}
.fr-title{font-size:12px;font-weight:800;letter-spacing:.05em;color:var(--ink-2)}
.fr-badge{display:inline-flex;align-items:center;gap:6px;font-weight:700;color:var(--orange-d);font-size:13px}
.fr-bar{height:9px;border-radius:999px;background:#ffe3c4;overflow:hidden}
.fr-bar i{display:block;height:100%;background:linear-gradient(90deg,#ff9d3d,#e96b00);border-radius:999px}
.fr-foot{display:flex;justify-content:space-between;font-size:12px;color:var(--muted);margin-top:8px}

/* Dernières opérations */
.op-row2{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:11px 0;
  border-top:1px solid var(--line)}
.op-row2:first-of-type{border-top:0}
.op-date2{font-size:12px;color:var(--muted)}
.op-lbl2{font-weight:600;font-size:13.5px}
.op-amt2{font-weight:700;white-space:nowrap}

/* Bandeau Hermès IA (score santé + signaux + prochaine action) */
.ai-band{position:relative;overflow:hidden;background:linear-gradient(135deg,#241536 0%,#2e1f45 55%,#1a1024 100%);
  border-radius:16px;padding:18px 20px;margin-bottom:22px;box-shadow:0 14px 30px -20px rgba(46,31,69,.7)}
.ai-band::before{content:'';position:absolute;right:-40px;top:-40px;width:180px;height:180px;border-radius:50%;
  background:radial-gradient(circle,rgba(147,51,234,.35),transparent 70%);pointer-events:none}
.ai-band-head{position:relative;display:flex;align-items:center;gap:10px;margin-bottom:14px}
.ai-band-ico{width:28px;height:28px;flex:none;border-radius:8px;background:linear-gradient(135deg,#6d28d9,#9333ea);
  display:grid;place-items:center;color:#fff}
.ai-band-ico .ico{width:15px;height:15px}
.ai-band-title{font-size:13.5px;font-weight:700;color:#fff}
.ai-band-live{display:inline-flex;align-items:center;gap:5px;font-size:10.5px;font-weight:700;color:#d8b4fe;
  background:rgba(147,51,234,.25);padding:3px 9px;border-radius:999px}
.ai-band-live i{width:6px;height:6px;border-radius:50%;background:#c4b5fd;animation:topbarpulse 2.4s infinite}
.ai-band-open{display:inline-flex;align-items:center;gap:6px;background:rgba(255,255,255,.12);
  border:1px solid rgba(255,255,255,.2);color:#fff;font-size:12px;font-weight:600;padding:7px 12px;
  border-radius:9px;cursor:pointer;font:inherit;transition:background .12s}
.ai-band-open:hover{background:rgba(255,255,255,.2)}
.ai-band-open:disabled{opacity:.55;cursor:not-allowed}
.ai-band-open .ico{width:13px;height:13px}
.ai-band-age{font-size:11px;color:#9a8bb5}
.ai-band-refreshing .ai-band-refresh-ico .ico{animation:ai-band-spin .9s linear infinite}
@keyframes ai-band-spin{from{transform:rotate(0)}to{transform:rotate(360deg)}}
.ai-band-grid{position:relative;display:grid;grid-template-columns:210px 1fr 1fr;gap:14px;align-items:stretch}
.ai-band-card{background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.1);border-radius:12px;
  padding:14px 15px;display:flex;flex-direction:column}
.ai-band-score{flex-direction:row;align-items:center;gap:14px}
.ai-donut-wrap{position:relative;width:64px;height:64px;flex:none}
.ai-donut{width:64px;height:64px;transform:rotate(-90deg)}
.ai-donut-bg{fill:none;stroke:rgba(255,255,255,.14);stroke-width:3.5}
.ai-donut-val{fill:none;stroke:#e8920c;stroke-width:3.5;stroke-linecap:round;transition:stroke-dasharray .4s ease}
.ai-donut-txt{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center}
.ai-donut-txt span{font-family:ui-monospace,'SF Mono','Roboto Mono',Menlo,Consolas,monospace;font-size:17px;
  font-weight:800;color:#fff;line-height:1}
.ai-donut-txt small{font-size:8px;color:#b9a8d8}
.ai-band-lbl{font-size:10.5px;font-weight:700;letter-spacing:.05em;color:#b9a8d8;text-transform:uppercase;margin-bottom:8px}
.ai-band-val{font-size:14px;font-weight:800;color:#f4b45a}
.ai-band-note{font-size:10.5px;color:#9a8bb5;margin-top:3px}
.ai-signals-list{display:flex;flex-direction:column;gap:8px}
.ai-signal{display:flex;align-items:flex-start;gap:9px;font-size:12px;color:#ede7f6;line-height:1.4}
.ai-signal .int-dot{flex:none;margin-top:4px}
.ai-signal-txt{display:flex;flex-direction:column;gap:2px;min-width:0}
.ai-signal-title{font-weight:600}
.ai-signal-detail{font-size:11px;color:rgba(255,255,255,.6)}
.ai-band-next .ab-title{font-weight:700;font-size:13.5px;color:#fff;line-height:1.4;margin-bottom:4px}
.ai-band-next .ab-sub{font-size:11.5px;color:#9a8bb5;line-height:1.45}
.ai-band-cta{margin-top:12px;width:100%;box-sizing:border-box;display:inline-flex;align-items:center;justify-content:center;gap:8px;
  background:linear-gradient(135deg,#7c3aed,#a855f7);border:0;color:#fff;font-size:13px;font-weight:700;
  height:42px;border-radius:11px;cursor:pointer;font:inherit;transition:filter .12s}
.ai-band-cta:hover{filter:brightness(1.1)}
.ai-band-cta .ico,.ai-band-next .ico{width:14px;height:14px}
@media(max-width:1080px){.ai-band-grid{grid-template-columns:1fr}}

/* Chip Humeur + infobulle d'explication */
.chip-humeur{position:relative;cursor:default}
.humeur-tip{position:absolute;z-index:20;top:calc(100% + 8px);left:0;width:264px;background:#1a1610;color:#fff;
  border-radius:12px;padding:13px 15px;box-shadow:0 18px 40px -16px rgba(0,0,0,.5);
  opacity:0;visibility:hidden;transform:translateY(4px);transition:opacity .16s ease,transform .16s ease,visibility .16s}
.chip-humeur:hover .humeur-tip{opacity:1;visibility:visible;transform:none}
.humeur-tip-h{font-size:12px;font-weight:700;margin-bottom:7px;display:flex;align-items:center;gap:6px;color:#ffb066}
.humeur-tip-h .ico{width:13px;height:13px}
.humeur-tip-body{font-size:12px;line-height:1.5;color:#c7c1b6}
.humeur-tip-src{font-size:11px;color:#8c867b;margin-top:8px;border-top:1px solid #2a2620;padding-top:7px}

/* Rangée KPI hero (Vue 360°) */
.kpi-hero{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:18px}
.kpi-card{background:#fff;border:1px solid var(--line);border-radius:16px;padding:16px 18px;box-shadow:0 1px 2px rgba(13,17,23,.05)}
.kpi-card-lbl{display:flex;align-items:center;gap:7px;font-size:11px;font-weight:600;color:var(--muted);
  letter-spacing:.02em;margin-bottom:12px}
.kpi-card-lbl .ico{width:14px;height:14px;color:var(--orange)}
.kpi-card-val{display:flex;align-items:baseline;gap:4px;font-family:ui-monospace,'SF Mono','Roboto Mono',Menlo,Consolas,monospace;
  font-size:24px;font-weight:800;letter-spacing:-.02em;color:var(--ink)}
.kpi-card-val span{font-size:12.5px;font-weight:600;color:var(--muted)}
.kpi-card-note{margin-top:9px;font-size:11.5px;color:var(--muted)}
.kpi-card-hero{position:relative;overflow:hidden;background:linear-gradient(145deg,#1a1610 0%,#2b2017 100%);color:#fff}
.kpi-card-hero::before{content:'';position:absolute;right:-24px;top:-24px;width:110px;height:110px;border-radius:50%;
  background:radial-gradient(circle,rgba(255,121,0,.35),transparent 70%)}
.kpi-card-hero .kpi-card-lbl{color:#b7b1a6}
.kpi-card-hero .kpi-card-val{color:#fff}
.kpi-card-hero .kpi-card-val span{color:#c7c1b6}
.kpi-card-hero .kpi-card-note{color:#7fcb9e}
.kpi-churn-bar{margin-top:10px;height:7px;border-radius:999px;background:#f1ecdf;overflow:hidden}
.kpi-churn-bar i{display:block;height:100%;border-radius:999px}
@media(max-width:1080px){.kpi-hero{grid-template-columns:repeat(2,1fr)}}

/* Fiche : utilise toute la largeur */
.content:has(.fiche){max-width:none}

/* Grille 360 : Vue d'ensemble = services pleine largeur + profil/opérations en 2 cols */
.c360-grid{display:grid;gap:16px;align-items:start}
.c360-grid.view-360{grid-template-columns:1fr 1fr}
.c360-grid.view-360 .panel-services{grid-column:1/-1}
.c360-grid.view-360 .panel-actes,.c360-grid.view-360 .panel-interactions,
.c360-grid.view-360 .panel-portfolio,.c360-grid.view-360 .panel-historique,
.c360-grid.view-360 .panel-svc-detail,.c360-grid.view-360 .panel-canaux{display:none}
.c360-grid:not(.view-360){grid-template-columns:1fr}
.c360-grid.view-services .panel:not(.panel-portfolio):not(.panel-svc-detail){display:none}
.c360-grid.view-actes .panel:not(.panel-actes){display:none}
.c360-grid.view-reclamations .panel:not(.panel-interactions){display:none}
.c360-grid.view-historique .panel:not(.panel-historique){display:none}
.c360-grid.view-canaux .panel:not(.panel-canaux){display:none}
.wa-esc-banner{background:#fff3e6;color:#8a4a10;border:1px solid #ffd9b0;border-radius:11px;
  padding:10px 14px;font-size:13px;margin-bottom:12px}
.wa-esc-banner a{color:inherit;font-weight:700}
.wa-quick{display:flex;flex-wrap:wrap;gap:8px;margin:0 0 12px}
.wa-quick-q{text-align:left;background:#e7f8ef;border:1px solid #bdeccf;border-radius:10px;
  padding:8px 12px;font:inherit;font-size:12.5px;font-weight:600;color:#0f7a41;cursor:pointer;
  transition:background .12s,border-color .12s}
.wa-quick-q:hover{background:#d7f3e3;border-color:#9fe3ba}
.wa-list{display:flex;flex-direction:column;gap:10px}
.wa-conv-card{display:flex;align-items:center;gap:12px;padding:14px 16px;border:1px solid var(--line);
  border-radius:12px;cursor:pointer;transition:background .12s,border-color .12s}
.wa-conv-card:hover{background:#fff8f2;border-color:#ffd9b0}
.wa-conv-badge{flex:none;background:#e7f8ef;color:#0f7a41;font-size:11.5px;font-weight:700;
  padding:5px 10px;border-radius:999px}
.wa-conv-main{flex:1;min-width:0}
.wa-conv-top{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:13.5px}
.wa-conv-top b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:600}
.wa-conv-status{flex:none;font-size:11px;font-weight:700;padding:3px 9px;border-radius:999px;
  background:#f0f0f0;color:#5c6b63}
.wa-conv-status.green{background:#e8f6ee;color:#15794a}
.wa-conv-status.orange{background:#fff3e6;color:#c2410c}
.wa-conv-status.gray{background:#f0f0f0;color:#6b665d}
.wa-conv-meta{font-size:12px;color:var(--muted);margin-top:3px}
.wa-conv-arrow{flex:none;color:var(--muted)}
.wa-back-btn{background:none;border:0;color:var(--orange-d);font:inherit;font-size:13px;font-weight:600;
  cursor:pointer;padding:0 0 12px;display:inline-flex;align-items:center;gap:6px}
.wa-back-btn:hover{text-decoration:underline}
.ql-subchan{color:var(--ink);font-weight:700}
/* Bandeau « Analyse pré-décroché » WhatsApp dans le modal de prise en
   charge — même dégradé sombre que .ai-band (client 360) pour garder le
   même langage visuel Hermès IA d'un écran à l'autre. */
.wa-precall-band{position:relative;overflow:hidden;background:linear-gradient(135deg,#241536 0%,#2e1f45 55%,#1a1024 100%);
  border-radius:14px;padding:16px 18px;margin-bottom:14px;color:#fff}
.wa-precall-head{display:flex;align-items:center;gap:9px;margin-bottom:10px}
.wa-precall-ico{width:26px;height:26px;flex:none;border-radius:8px;background:linear-gradient(135deg,#6d28d9,#9333ea);
  display:grid;place-items:center;font-size:13px;color:#fff}
.wa-precall-ico .ico{width:14px;height:14px}
.wa-precall-title{font-size:13px;font-weight:700}
.wa-precall-eyebrow{font-size:10.5px;font-weight:700;letter-spacing:.05em;color:#b9a8d8;text-transform:uppercase;margin:10px 0 4px}
.wa-precall-motif{font-size:15px;font-weight:700}
.wa-precall-detail{font-size:12.5px;color:#ede7f6;line-height:1.5;margin:6px 0 0}
.wa-precall-actions{list-style:none;margin:6px 0 0;padding:0;display:flex;flex-direction:column;gap:6px;
  font-size:12.5px;color:#ede7f6}
.wa-convo-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px 16px;margin-bottom:14px}
.wa-convo-head{display:flex;align-items:center;justify-content:space-between;font-size:13px;font-weight:700;margin-bottom:10px}
.wa-convo-tag{font-size:11px;font-weight:600;color:var(--muted);background:#f0f0f0;padding:3px 9px;border-radius:999px}
.wa-convo-scroll{max-height:220px;overflow-y:auto;padding:4px 2px}
.wa-transfer-warn{background:#fff3e6;color:#8a4a10;border:1px solid #ffd9b0;border-radius:11px;
  padding:10px 14px;font-size:12.5px;margin-bottom:14px}
.wa-sys-msg{text-align:center;font-size:11.5px;color:#8a6a30;background:#fbe9d0;
  border-radius:10px;padding:6px 12px;margin:4px auto;max-width:90%;width:fit-content}
.skel{background:linear-gradient(100deg,#e7e9ec 30%,#eef0f2 50%,#e7e9ec 70%);
  background-size:200% 100%;animation:shimmer 1.4s infinite;border-radius:14px;min-height:120px}
@keyframes shimmer{from{background-position:200% 0}to{background-position:-200% 0}}

.panel{padding:16px 18px;display:flex;flex-direction:column}
.panel-h{display:flex;align-items:center;gap:8px;font-size:13px;font-weight:700;color:var(--ink-2);
  text-transform:uppercase;letter-spacing:.05em;padding-bottom:12px;margin-bottom:12px;
  border-bottom:1px solid var(--line)}
.panel-badge{margin-left:auto;background:var(--orange);color:#fff;border-radius:999px;
  min-width:22px;height:22px;display:grid;place-items:center;font-size:12px;padding:0 6px}

/* KPI génériques */
.kpi-val{font-size:26px;font-weight:800}
.kpi-lbl{font-size:11px;color:var(--muted);font-weight:600;text-transform:uppercase;letter-spacing:.04em}
.kv{display:flex;justify-content:space-between;gap:12px;padding:7px 0;border-top:1px solid var(--line);font-size:13.5px}
.kv:first-of-type{border-top:0}
.kv span{color:var(--muted)}.kv b{font-weight:600;text-align:right}

/* Identité */
.id-card{display:flex;gap:12px;align-items:center;padding-bottom:14px}
.id-avatar{width:48px;height:48px;border-radius:12px;background:#f0c98a;color:#7a4a10;
  display:grid;place-items:center;font-weight:700;flex:none}
.id-name{font-weight:700;font-size:15px}
.id-badges{display:flex;gap:6px;margin-top:6px}
.badge-ok{background:#e8f6ee;color:#15794a}
.badge-silver{background:#eef1f5;color:#5b6470}
.id-kpis{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;text-align:center;
  border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:12px 0;margin-bottom:6px}
.kpi-mini{font-weight:800;font-size:16px;margin-top:3px}
.kpi-mini.orange{color:var(--orange-d)}

/* Sections repliables */
.collap{border-top:1px solid var(--line)}
.collap-h{display:flex;align-items:center;justify-content:space-between;width:100%;background:none;
  border:0;padding:13px 0;font:inherit;font-weight:600;font-size:14px;color:var(--ink);cursor:pointer}
.collap-h svg{transition:transform .15s;color:var(--muted)}
.collap.open .collap-h svg{transform:rotate(180deg)}
.collap-b{display:none;padding-bottom:10px}
.collap.open .collap-b{display:block}

/* Services */
.svc{border:1px solid var(--line);border-radius:12px;padding:14px;margin-bottom:12px}
.svc-head{display:flex;align-items:center;gap:8px}
.svc-ico{width:30px;height:30px;border-radius:8px;background:#fff3e9;color:var(--orange-d);display:grid;place-items:center}
.svc-head .badge{margin-left:auto}
.svc-offer{color:var(--muted);font-size:13px;margin:6px 0 12px}
.svc-body{display:flex;align-items:flex-end;gap:14px;justify-content:space-between}
.svc-solde{background:#fff8f2;border-radius:10px;padding:12px 14px;flex:1}
.svc-amt{font-size:20px;font-weight:800;color:var(--orange-d);margin-top:3px}
.bars{display:flex;align-items:flex-end;gap:6px;height:60px;width:130px}
.bars i{flex:1;background:var(--orange);border-radius:4px;display:block;opacity:.85}
.bars i:nth-child(4){opacity:.5}.bars i:nth-child(5){opacity:.3}
.op-row{display:flex;justify-content:space-between;gap:10px;padding:8px 0;border-top:1px solid var(--line);font-size:13px}
.op-lbl{font-weight:600}.op-date{color:var(--muted);font-size:12px}
.op-amt{font-weight:700;white-space:nowrap;text-align:right}

.svc-detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}
@media(max-width:900px){.svc-detail-grid{grid-template-columns:1fr}}
.svc-tag{display:inline-flex;align-items:center;font-size:11px;font-weight:700;padding:2px 8px;
  border-radius:999px;margin-right:6px}
.svc-tag-voix{background:#FFF1E4;color:#B05A00}
.svc-tag-data{background:#F2EEE7;color:#4A453D}
.svc-donut-wrap{position:relative;width:64px;height:64px;flex:none}
.svc-donut{width:64px;height:64px;transform:rotate(-90deg)}
.svc-donut-bg{fill:none;stroke:var(--line);stroke-width:3.5}
.svc-donut-val{fill:none;stroke:var(--orange);stroke-width:3.5;stroke-linecap:round;transition:stroke-dasharray .4s ease}
.svc-donut-txt{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center}
.svc-donut-txt span{font-size:13px;font-weight:800;color:var(--ink)}
.svc-donut-txt small{font-size:8px;color:var(--muted)}

/* Segmentation (Vue 360°) */
.seg-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}
@media(max-width:900px){.seg-grid{grid-template-columns:1fr}}
.seg-tile{background:#f7f4fb;border-radius:12px;padding:14px 16px}
.seg-tile-dark{background:#15171c;color:#fff}
.seg-tile-dark .seg-lbl{color:rgba(255,255,255,.6)}
.seg-lbl{font-size:11px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--muted);margin-bottom:6px}
.seg-val{font-size:16px;font-weight:800;color:var(--ink)}
.seg-tile-dark .seg-val{color:#fff}

/* Synthèse de la relation (onglet Historique) — fond clair, contrairement à
   .nb-ai-briefing (pensé pour un fond sombre, cf. commentaire plus haut) */
.rel-synthesis{background:#f5f0fc;border:1px solid rgba(147,51,234,.18);border-radius:14px;
  padding:14px 16px;margin-bottom:16px}
.rel-synthesis-head{display:flex;align-items:center;gap:8px;margin-bottom:8px;color:#6d28d9;font-size:13px}
.rel-synthesis-ico{width:22px;height:22px;border-radius:7px;background:linear-gradient(135deg,#6d28d9,#9333ea);
  display:grid;place-items:center;color:#fff;flex:none}
.rel-synthesis-text{margin:0;font-size:13px;line-height:1.55;color:var(--ink-2)}
.rel-synthesis-tags{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}
.rel-tag{background:rgba(147,51,234,.12);color:#6d28d9;font-size:11px;font-weight:700;padding:3px 10px;border-radius:999px}

/* Actes de gestion */
.acte-filter{width:100%;border:1px solid var(--line);border-radius:10px;padding:10px 12px;font:inherit;margin-bottom:22px}
.acte-filter:focus{outline:none;border-color:var(--orange)}
.acte-tag{width:40px;height:40px;flex:none;border-radius:11px;display:flex;align-items:center;justify-content:center;
  font-size:15px;font-weight:800}
.acte-fav-h{display:flex;align-items:center;gap:8px;font-size:12px;font-weight:700;color:var(--muted);
  text-transform:uppercase;letter-spacing:.05em;margin-bottom:12px}
.acte-fav-h svg{color:var(--orange)}
.acte-fav-row{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:12px;margin-bottom:28px}
.acte-fav{display:flex;align-items:center;gap:13px;padding:15px 16px;border:1px solid #efe7dc;
  background:linear-gradient(135deg,#fffdfb,#fbf7f1);border-radius:15px;cursor:pointer;font:inherit;text-align:left;
  transition:border-color .15s,transform .15s}
.acte-fav:hover{border-color:#fad9b6;transform:translateY(-2px)}
.acte-fav-txt{flex:1;min-width:0;display:flex;flex-direction:column}
.acte-fav-label{font-size:14px;font-weight:700}
.acte-fav-sub{font-size:12px;color:#8a857c;margin-top:1px}
.acte-grp{margin-bottom:24px}
.acte-h{display:flex;align-items:center;gap:9px;margin-bottom:12px}
.acte-h-ico{width:26px;height:26px;border-radius:8px;background:#f2eee7;color:#4a453d;flex:none;
  display:flex;align-items:center;justify-content:center}
.acte-h-name{font-size:13.5px;font-weight:700}
.acte-h-count{background:#f2eee7;color:#8a857c;font-size:11px;font-weight:700;padding:2px 8px;border-radius:999px}
.acte-items{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:12px}
.acte-row{display:flex;align-items:center;gap:13px;padding:14px 16px;border:1px solid var(--line);background:#fff;
  border-radius:14px;cursor:pointer;transition:border-color .15s,transform .15s}
.acte-row:hover{border-color:#fad9b6;transform:translateY(-2px)}
.acte-row svg:last-child{margin-left:auto;color:#c7c1b6;flex:none}
.acte-row-txt{flex:1;min-width:0;display:flex;flex-direction:column}
.acte-row-label{font-size:14px;font-weight:600}
.acte-row-sub{font-size:11.5px;color:var(--muted);margin-top:1px}

/* Mini bloc réclamations (dans panel-profil) */
.reclam-mini{margin-top:6px;padding-top:14px;border-top:1px solid var(--line)}
.reclam-mini-h{display:flex;align-items:center;justify-content:space-between;font-size:11.5px;font-weight:700;
  letter-spacing:.05em;color:var(--muted);margin-bottom:10px}
.reclam-mini-count{background:#fdecec;color:#a01b22;padding:2px 9px;border-radius:999px}
.reclam-mini-top{display:flex;align-items:center;gap:9px;font-size:13px;margin-bottom:12px}
.reclam-mini-cta{width:100%;justify-content:center}

/* Historique (timeline filtrable) */
.histo-chips{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:14px}
.histo-chip{border:1px solid var(--line);background:#fff;border-radius:999px;padding:7px 14px;font:inherit;
  font-size:12.5px;font-weight:600;color:var(--ink-2);cursor:pointer}
.histo-chip:hover{border-color:var(--orange)}
.histo-chip.active{background:var(--ink);border-color:var(--ink);color:#fff}
.histo-list{display:flex;flex-direction:column}
.histo-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 0;border-top:1px solid var(--line)}
.histo-row:first-child{border-top:0}
.histo-date{font-size:12px;color:var(--muted)}
.histo-lbl{font-weight:600;font-size:13.5px}
.histo-meta{font-size:12.5px;color:var(--muted);white-space:nowrap}

/* Interactions & réclamations */
.plaintes{background:#fff8f2;border:1px solid #ffe2c4;border-radius:12px;padding:14px;margin-bottom:14px}
.plaintes-h{color:var(--orange-d);font-weight:700;margin-bottom:10px}
.plaintes-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;text-align:center}
.pk-n{font-size:22px;font-weight:800}
.pk-n.orange{color:var(--orange-d)}
.plaintes-meta{font-size:12.5px;color:var(--ink-2);margin-top:10px}
.int-card{border:1px solid var(--line);border-radius:12px;padding:12px 14px;margin-bottom:10px}
.int-top{display:flex;align-items:center;gap:8px}
.int-dot{width:9px;height:9px;border-radius:50%;flex:none}
.int-dot.red{background:var(--bad)}.int-dot.orange{background:var(--orange)}.int-dot.green{background:var(--ok)}
.int-status{margin-left:auto;font-size:11px;font-weight:700;color:var(--orange-d);
  background:#fff3e9;border-radius:999px;padding:3px 9px}
.int-motive{font-size:13.5px;margin:6px 0 4px}
.int-meta{font-size:12px;color:var(--muted)}

.empty-card{display:flex;flex-direction:column;align-items:center;gap:12px;color:var(--muted);
  padding:60px 20px;text-align:center}
.empty-card .ico{color:var(--orange);width:34px;height:34px}

/* ===== Barre d'actions (chips) + boutons ===== */
.chips-row{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap;margin:20px 0 4px}
.chips-row .chips{margin:0}
.chips-actions{display:flex;gap:10px;flex:none}
.btn-soft{display:inline-flex;align-items:center;gap:8px;background:#fff;border:1px solid var(--line);
  border-radius:11px;padding:11px 16px;font:inherit;font-weight:600;font-size:13.5px;color:var(--ink-2);cursor:pointer}
.btn-soft:hover{background:#f3f4f7}
.btn-outline-orange{display:inline-flex;align-items:center;gap:8px;background:#fff;border:1.5px solid var(--orange);
  border-radius:11px;padding:11px 16px;font:inherit;font-weight:700;font-size:13.5px;color:var(--orange-d);cursor:pointer}
.btn-outline-orange:hover{background:#fff6ef}
.btn-outline-orange:disabled{opacity:.45;cursor:not-allowed;pointer-events:none}

/* CTA header : pastille "interaction en cours" (remplace le bouton Démarrer) */
.interaction-pill{display:inline-flex;align-items:center;gap:9px;background:#e7f5ec;color:#15703b;
  border:1px solid #bce3c9;border-radius:13px;padding:0 18px;height:50px;font-size:14px;font-weight:700}
.interaction-dot{width:8px;height:8px;border-radius:50%;background:#15803d;box-shadow:0 0 0 4px rgba(21,128,61,.18)}

/* Barre d'interaction fixée en bas d'écran */
.interaction-bar{position:fixed;left:236px;right:0;bottom:0;z-index:55;background:#14110d;color:#fff;
  border-top:1px solid #2a2620;box-shadow:0 -14px 30px -18px rgba(0,0,0,.5)}
.ibar-progress{height:3px;background:rgba(255,255,255,.12)}
.ibar-progress i{display:block;height:100%;background:var(--orange);transition:width 1s linear}
.ibar-row{display:flex;align-items:center;gap:14px;padding:12px 24px;flex-wrap:wrap}
.ibar-live{display:inline-flex;align-items:center;gap:8px;font-size:12.5px;font-weight:800;letter-spacing:.04em;color:#ff9e8a}
.ibar-live i{width:8px;height:8px;border-radius:50%;background:#e5484d;animation:hmsblink 1.4s infinite}
@keyframes hmsblink{0%,100%{opacity:1}50%{opacity:.35}}
.ibar-sep{width:1px;height:18px;background:rgba(255,255,255,.14);flex:none}
.ibar-who{display:flex;align-items:center;gap:11px;min-width:0}
.ibar-avatar{width:38px;height:38px;flex:none;border-radius:11px;background:linear-gradient(140deg,var(--orange),#ff9e4d);
  display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700;font-size:13px}
.ibar-who-txt{min-width:0}
.ibar-who-name{font-size:14px;font-weight:700;color:#fff;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ibar-who-sub{font-size:12px;color:#9a948b;display:flex;align-items:center;gap:6px;white-space:nowrap}
.ibar-who-sub .ico{width:12px;height:12px;color:#ff9e4d}
.ibar-lbl{font-size:10.5px;letter-spacing:.08em;font-weight:700;color:#6e6960;text-transform:uppercase;margin-bottom:3px}
.ibar-dmt-row{display:flex;align-items:baseline;gap:7px}
.ibar-dmt{font-size:24px;font-weight:800}
.ibar-dmt-cible{font-size:11px;color:#6e6960}
.ibar-dmt.dmt-green{color:#7fcb9e}.ibar-dmt.dmt-amber{color:#f4b45a}.ibar-dmt.dmt-red{color:#ff9e8a}
.ibar-qualif{text-align:right}
.ibar-qualif-val{font-size:13px;font-weight:600;color:#e8e3da;max-width:220px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ibar-btn{display:inline-flex;align-items:center;gap:8px;background:rgba(255,255,255,.08);
  border:1px solid rgba(255,255,255,.16);color:#fff;font:inherit;font-size:13px;font-weight:600;
  padding:10px 14px;border-radius:10px;cursor:pointer}
.ibar-btn:hover{background:rgba(255,255,255,.16)}
.ibar-declared{border-color:#2e5a3d;background:#16321f;color:#7fcb9e}
.ibar-declared:hover{background:#1c4028;color:#a6e0bc}
.ibar-cta{display:inline-flex;align-items:center;gap:8px;background:var(--orange);border:0;color:#fff;font:inherit;font-size:13.5px;font-weight:700;
  padding:11px 20px;border-radius:10px;cursor:pointer}
.ibar-cta:hover{background:var(--orange-d)}
@media(max-width:880px){.interaction-bar{left:0}.ibar-who-sub,.ibar-dmt-cible{display:none}}

/* Bandeau autofill IA dans la modale de qualification */
.qualif-ai-band{display:flex;align-items:center;gap:10px;background:#f6f2ff;border:1px solid #e7defb;
  border-radius:12px;padding:11px 14px;margin-bottom:18px;font-size:13px;font-weight:600;color:#5b21b6}
.qualif-ai-band .ico{color:#7c3aed;flex:none}
.qualif-ai-band span{flex:1}
.qualif-ai-loading{color:var(--muted);font-weight:500}
.qualif-ai-reset{background:none;border:0;color:#7c3aed;font:inherit;font-size:12.5px;font-weight:700;
  cursor:pointer;text-decoration:underline;flex:none}
.ai-think{display:inline-flex;gap:4px}
.ai-think i{width:6px;height:6px;border-radius:50%;background:#9c7fe0;animation:ai-typing-bounce 1.2s infinite ease-in-out}
.ai-think i:nth-child(2){animation-delay:.15s}
.ai-think i:nth-child(3){animation-delay:.3s}
.ai-badge-mini{background:#f3edff;color:#6d28d9;font-size:10.5px;font-weight:700;padding:2px 8px;
  border-radius:999px;text-transform:none;letter-spacing:0}
.modal-lg{width:640px}

/* ===== Modal « Déclarer un case » ===== */
.modal-overlay{position:fixed;inset:0;background:rgba(13,17,23,.45);backdrop-filter:blur(2px);
  opacity:0;visibility:hidden;transition:.18s;z-index:60}
.modal-overlay.open{opacity:1;visibility:visible}
.modal{position:fixed;top:50%;left:50%;transform:translate(-50%,-48%) scale(.97);width:560px;max-width:calc(100vw - 32px);
  max-height:calc(100vh - 48px);overflow:auto;background:#fff;border-radius:18px;z-index:61;
  opacity:0;visibility:hidden;transition:.18s;box-shadow:0 24px 70px rgba(13,17,23,.30)}
.modal.open{opacity:1;visibility:visible;transform:translate(-50%,-50%) scale(1)}
.modal-head{display:flex;align-items:center;gap:14px;background:#4a4f57;color:#fff;padding:18px 22px;position:sticky;top:0}
.modal-ico{width:42px;height:42px;border-radius:11px;background:#f0c98a;color:#7a4a10;display:grid;place-items:center;flex:none}
.modal-head-txt{flex:1;min-width:0}
.modal-title{font-weight:700;font-size:18px}
.modal-sub{font-size:12.5px;color:rgba(255,255,255,.8)}
.modal-close{width:34px;height:34px;border-radius:9px;background:rgba(255,255,255,.16);border:0;color:#fff;
  display:grid;place-items:center;cursor:pointer;flex:none}
.modal-close:hover{background:rgba(255,255,255,.28)}
.modal-body{padding:20px 22px}
.form-label{font-size:12px;font-weight:700;color:var(--ink-2);text-transform:uppercase;letter-spacing:.04em;margin:18px 0 9px}
.form-label:first-child{margin-top:0}
.sla-tag{color:var(--orange-d)}
.pill-group{display:flex;flex-wrap:wrap;gap:9px}
.pill{background:#fff;border:1px solid var(--line);border-radius:10px;padding:10px 16px;font:inherit;
  font-weight:600;font-size:13.5px;color:var(--ink-2);cursor:pointer}
.pill:hover{border-color:var(--orange)}
.pill.active{border-color:var(--orange);background:#fff3e9;color:var(--orange-d)}
.pill.pill-dark.active{background:#16181d;border-color:#16181d;color:#fff}
.mood-box{background:#f7f8fa;border:1px solid var(--line);border-radius:12px;padding:14px 16px;margin-top:18px}
.mood-group{display:grid;grid-template-columns:repeat(5,1fr);gap:10px}
.mood{display:flex;flex-direction:column;align-items:center;gap:6px;background:#fff;border:1px solid var(--line);
  border-radius:11px;padding:12px 6px;font:inherit;font-size:12px;font-weight:600;color:var(--muted);cursor:pointer}
.mood:hover{border-color:var(--orange)}
.mood.active{border-color:var(--orange);background:#fff3e9;color:var(--orange-d)}
.mood .face{color:inherit}
.form-area{width:100%;min-height:92px;border:1px solid var(--line);border-radius:11px;padding:12px 14px;
  font:inherit;font-size:14px;resize:vertical}
.form-area:focus,.form-input:focus{outline:none;border-color:var(--orange);box-shadow:0 0 0 3px #ff790022}
.form-2col{display:grid;grid-template-columns:1fr 1fr;gap:18px;align-items:start}
.form-input{width:100%;border:1px solid var(--line);border-radius:11px;padding:12px 14px;font:inherit;
  font-size:14px;background:#f7f8fa;color:var(--muted)}
.modal-foot{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 22px;
  border-top:1px solid var(--line);flex-wrap:wrap}
.modal-foot .muted{font-size:13px;max-width:240px}
.modal-foot-btns{display:flex;gap:10px}
@media(max-width:560px){.mood-group{grid-template-columns:repeat(3,1fr)}.form-2col{grid-template-columns:1fr}}

/* Toast */
.toast{position:fixed;left:50%;bottom:28px;transform:translateX(-50%) translateY(12px);background:#16181d;color:#fff;
  padding:13px 20px;border-radius:12px;font-size:14px;font-weight:600;z-index:80;opacity:0;transition:.25s;
  box-shadow:0 12px 30px rgba(0,0,0,.3);max-width:90vw}
.toast.show{opacity:1;transform:translateX(-50%) translateY(0)}

/* ===== FAB chat ===== */
.fab{position:fixed;right:30px;bottom:30px;width:62px;height:62px;border-radius:50%;border:0;
  background:var(--orange);color:#fff;display:grid;place-items:center;cursor:pointer;
  box-shadow:0 10px 26px rgba(255,121,0,.45);z-index:30}
.fab:hover{background:var(--orange-d)}
.fab-badge{position:absolute;top:-2px;right:-2px;min-width:22px;height:22px;border-radius:11px;
  background:var(--bad);color:#fff;font-size:12px;font-weight:700;display:grid;place-items:center;
  padding:0 6px;border:2px solid var(--bg)}
.fab.raised{bottom:110px}

/* ===== Chat d'équipe (flottant) ===== */
.chat-win{position:fixed;right:30px;bottom:104px;width:374px;max-width:calc(100vw - 32px);height:560px;
  max-height:calc(100vh - 140px);background:#fff;border-radius:18px;box-shadow:0 24px 60px rgba(13,17,23,.28);
  display:flex;flex-direction:column;overflow:hidden;z-index:31;
  opacity:0;visibility:hidden;transform:translateY(14px) scale(.97);transition:.18s}
.chat-win.open{opacity:1;visibility:visible;transform:none}
.chat-head{display:flex;align-items:center;justify-content:space-between;padding:16px 18px;
  background:#16181d;color:#fff;font-weight:700;font-size:15px;flex:none}
.chat-close{width:30px;height:30px;border:0;border-radius:8px;background:rgba(255,255,255,.14);
  color:#fff;display:grid;place-items:center;cursor:pointer}
.chat-close:hover{background:rgba(255,255,255,.26)}
.chat-tabs{display:flex;gap:4px;padding:10px 14px 0;flex:none;border-bottom:1px solid var(--line)}
.chat-tab{display:inline-flex;align-items:center;gap:7px;background:none;border:0;padding:9px 12px;
  font:inherit;font-size:13px;font-weight:600;color:var(--muted);cursor:pointer;border-bottom:2px solid transparent}
.chat-tab.active{color:var(--ink);border-bottom-color:var(--orange)}
.chat-tab-badge{background:var(--orange);color:#fff;font-size:10.5px;font-weight:700;min-width:16px;
  height:16px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;padding:0 4px}
.chat-scroll{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:12px}
.chat-msg{display:flex;gap:9px;align-items:flex-end;max-width:88%}
.chat-msg-av{width:26px;height:26px;border-radius:50%;flex:none;color:#fff;font-size:11px;font-weight:700;
  display:grid;place-items:center}
.chat-msg-body{display:flex;flex-direction:column;gap:3px;min-width:0}
.chat-msg-bubble{background:#f1f2f4;color:var(--ink);border-radius:14px 14px 14px 4px;padding:9px 13px;
  font-size:13px;line-height:1.45}
.chat-msg-meta{font-size:10.5px;color:var(--muted);padding:0 4px}
.chat-msg.me{align-self:flex-end;flex-direction:row-reverse}
.chat-msg.me .chat-msg-bubble{background:var(--orange);color:#fff;border-radius:14px 14px 4px 14px}
.chat-msg.me .chat-msg-meta{text-align:right}
.chat-form{display:flex;gap:10px;padding:12px 14px;border-top:1px solid var(--line);flex:none}
.chat-form input{flex:1;border:1px solid var(--line);border-radius:11px;padding:11px 14px;font:inherit;font-size:13px}
.chat-form input:focus{outline:none;border-color:var(--orange)}
.chat-send{width:42px;height:42px;border:0;border-radius:11px;flex:none;cursor:pointer;color:#fff;
  background:var(--orange);display:grid;place-items:center}
.chat-send:hover{background:var(--orange-d)}
@media(max-width:460px){.chat-win{right:16px;left:16px;width:auto}}

/* ===== Cases & réclamations (façon Orange CRM) ===== */
.content:has(.cases-page){max-width:none}
.kpi-val.t-orange{color:var(--orange-d)}.kpi-val.t-green{color:var(--ok)}.kpi-val.t-red{color:var(--bad)}
.cases-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-top:18px}
.cases-kpis .kpi-card{gap:4px}
.cases-toolbar{display:flex;align-items:center;justify-content:space-between;gap:16px;
  padding:14px 18px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.cases-search{min-width:220px;box-shadow:none;padding:4px 6px 4px 14px;border-radius:11px}
.cases-search input{font-size:14px}
.cases-tabs{display:flex;gap:6px;flex-wrap:wrap;align-items:center}
.ctab{padding:8px 16px;border-radius:8px;font-size:13.5px;font-weight:600;color:var(--ink-2);
  cursor:pointer;border:1px solid var(--line)}
.ctab:hover{background:#f3f4f7}
.ctab.active{background:#fff3e9;color:var(--orange-d);border-color:#ffd9b0}
.btn-orange-sm{background:var(--orange);color:#fff;border:0;border-radius:8px;padding:9px 16px;
  font:inherit;font-weight:600;font-size:13.5px;cursor:pointer;margin-left:4px}
.btn-orange-sm:hover{background:var(--orange-d)}
.cases-scroll{overflow-x:auto}
.cases-head,.cases-row{display:grid;
  grid-template-columns:60px 110px 190px minmax(280px,1.6fr) 100px 160px 160px 150px 120px;
  gap:14px;align-items:center;min-width:1100px}
.cases-head{padding:12px 18px;font-size:12px;font-weight:700;color:var(--ink-2);
  border-bottom:1px solid var(--line)}
.cases-row{padding:14px 18px;border-bottom:1px solid var(--line);font-size:13px;color:var(--ink-2)}
.cases-row:last-child{border-bottom:0}
.cases-row:hover{background:#fff8f2}
.cases-row .mono{font-weight:700;color:var(--ink)}
.cases-row .cat{color:var(--orange-d);font-weight:600;font-size:12.5px}
.cases-row .motif{color:var(--ink);font-weight:500}
.cases-row .dt{font-size:12.5px;color:var(--muted);white-space:nowrap}
.cases-row .client-link{color:var(--ink);font-weight:600}
.cases-row .client-link:hover{color:var(--orange-d);text-decoration:underline}
.cases-row.case-row-new{animation:caseRowNew 1.6s ease-out 3}
@keyframes caseRowNew{0%{background:#ffe3c2}100%{background:transparent}}
.resolved{display:inline-flex;align-items:center;gap:7px;font-weight:600}
.resolved i{width:9px;height:9px;border-radius:50%;flex:none}
.resolved.no{color:var(--bad)}.resolved.no i{background:var(--bad)}
.resolved.yes{color:var(--ok)}.resolved.yes i{background:var(--ok)}
.case-act{display:flex;align-items:center;gap:10px}
.case-act a{color:var(--ok);display:flex}
.case-act a:nth-child(2){color:#3551b5}.case-act a:nth-child(3){color:var(--orange-d)}
.case-act a.danger{color:var(--bad)}
.case-act a:hover{opacity:.6}
.badge-red{background:#fdecec;color:#a01b22;margin-left:6px}
.cases-foot{padding:14px 18px;text-align:center;color:var(--muted);font-size:13px;border-top:1px solid var(--line)}
.cases-empty{padding:46px;text-align:center;color:var(--muted)}
.client-link{color:var(--orange-d);font-weight:600}
.client-link:hover{text-decoration:underline}

/* Badge de gravité/statut générique (kanban + page de détail de case) */
.badge-sev{display:inline-flex;align-items:center;font-size:11.5px;font-weight:700;padding:3px 10px;
  border-radius:999px;text-transform:none}
.badge-sev.red{background:#fdecec;color:#a01b22}
.badge-sev.orange{background:#fff3e6;color:var(--orange-d)}
.badge-sev.green{background:#e8f6ee;color:#15794a}

/* ===== Kanban Cases (onglet fiche client) ===== */
.cases-tab-head{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:16px}
.cases-tab-stats{display:flex;align-items:center;gap:16px;font-size:13.5px;color:var(--muted)}
.kb-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}
.kb-col{background:#f7f8fa;border-radius:14px;padding:12px}
.kb-col.kb-progress{background:#fbf8ef}
.kb-col.kb-resolved{background:#f2f8f4}
.kb-col-h{display:flex;align-items:center;justify-content:space-between;font-size:12.5px;font-weight:700;
  color:var(--ink-2);text-transform:uppercase;letter-spacing:.04em;padding:4px 6px 10px}
.kb-col-count{background:#fff;border:1px solid var(--line);border-radius:999px;padding:1px 9px;font-weight:700}
.kb-col-body{display:flex;flex-direction:column;gap:10px}
.kb-card{display:block;background:#fff;border:1px solid var(--line);border-radius:12px;padding:12px 14px;
  color:inherit;transition:border-color .12s,transform .12s}
.kb-card:hover{border-color:var(--orange);transform:translateY(-1px)}
.kb-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}
.kb-ref{font-size:11.5px;color:var(--muted)}
.kb-title{font-size:13.5px;font-weight:700;margin-bottom:4px;line-height:1.35}
.kb-meta{font-size:12px;color:var(--muted);margin-bottom:8px}
.kb-sla{font-size:11.5px;font-weight:700}
.kb-sla.sla-red{color:var(--bad)}.kb-sla.sla-amber{color:var(--warn)}.kb-sla.sla-green{color:var(--ok)}.kb-sla.sla-done{color:var(--muted)}
.kb-foot{display:flex;justify-content:flex-end;color:var(--muted);margin-top:6px}
@media(max-width:1080px){.kb-grid{grid-template-columns:1fr}}

/* ===== Page de détail d'un case ===== */
.case-head{display:flex;align-items:flex-start;gap:16px;background:#fff;border:1px solid var(--line);
  border-radius:16px;padding:20px 22px;margin-bottom:18px}
.case-head-ico{width:46px;height:46px;flex:none;border-radius:12px;background:#fdecec;color:var(--bad);
  display:grid;place-items:center}
.case-head-txt{flex:1;min-width:0}
.case-head-actions{display:flex;align-items:center;gap:10px;flex:none;flex-wrap:wrap}
.case-grid{display:grid;grid-template-columns:280px 1fr 280px;gap:16px;align-items:start}
.case-col{display:flex;flex-direction:column;gap:16px}
.case-sla-val{font-size:26px;font-weight:800;margin-bottom:10px}
.case-sla-val.red{color:var(--bad)}.case-sla-val.orange{color:var(--warn)}.case-sla-val.green{color:var(--ok)}
.case-resolution{margin-top:16px;padding-top:14px;border-top:1px solid var(--line)}
.case-timeline{display:flex;flex-direction:column;gap:16px}
.ch-item{display:flex;gap:12px;align-items:flex-start}
.ch-dot{width:10px;height:10px;border-radius:50%;background:var(--orange);flex:none;margin-top:5px}
.ch-title{font-size:13.5px;font-weight:600}
.ch-date{font-size:12px;color:var(--muted)}
.case-chat-scroll{max-height:280px;overflow-y:auto;display:flex;flex-direction:column;gap:10px;margin-bottom:12px}
.case-chat-form{display:flex;gap:10px}
.case-chat-form input{flex:1;border:1px solid var(--line);border-radius:11px;padding:11px 14px;font:inherit;font-size:13px}
.case-chat-form input:focus{outline:none;border-color:var(--orange)}
.route-current{display:flex;flex-direction:column;gap:4px;background:#f7f8fa;border-radius:11px;padding:12px 14px;margin-bottom:12px}
.route-current b{font-size:14.5px}
.route-btns{display:flex;gap:10px}
.route-btns .btn-soft{flex:1;justify-content:center}
@media(max-width:1080px){.case-grid{grid-template-columns:1fr}}

/* ===== Corbeilles (métier) ===== */
.corb-topbar{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:6px}
.corb-searchbar{min-width:280px;box-shadow:none;padding:6px 8px 6px 14px}
.corb-searchbar input{font-size:14px}
.breadcrumb .bc-link{color:#3551b5;font-weight:600}
.kpi-ic{position:relative}
.kpi-ic-top{display:block;margin:0 auto 6px}
.kpi-ic-top.t-orange{color:var(--orange-d)}.kpi-ic-top.t-blue{color:#3551b5}
.kpi-ic-top.t-green{color:var(--ok)}.kpi-ic-top.t-red{color:var(--bad)}
.cases-kpis .kpi-ic{align-items:center;text-align:center}
.corb-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;margin-top:18px}
.corb-card2{display:flex;flex-direction:column;gap:0;padding:18px 20px;cursor:pointer;
  transition:transform .12s,box-shadow .12s}
.corb-card2:hover{transform:translateY(-2px);box-shadow:0 10px 26px rgba(13,17,23,.10)}
.corb2-top{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:14px}
.corb2-ico{width:46px;height:46px;border-radius:12px;display:grid;place-items:center}
.corb2-badge{background:var(--bad);color:#fff;border-radius:8px;min-width:26px;height:24px;
  display:grid;place-items:center;font-weight:700;font-size:13px;padding:0 7px}
.corb2-badge.zero{background:#cdd2da}
.corb2-name{font-weight:700;font-size:16px;margin-bottom:4px}
.corb2-desc{color:var(--muted);font-size:13px;line-height:1.45;margin-bottom:16px;min-height:38px}
.corb2-foot{display:flex;align-items:center;justify-content:space-between;margin-top:auto}
.corb2-avs{display:flex}
.corb-av{width:30px;height:30px;border-radius:50%;color:#fff;display:grid;place-items:center;
  font-size:11px;font-weight:700;border:2px solid #fff;margin-left:-8px}
.corb-av:first-child{margin-left:0}
.corb2-online{display:flex;align-items:center;gap:7px;font-size:12.5px;color:var(--muted);font-weight:500}
.corb2-online i{width:8px;height:8px;border-radius:50%;background:var(--ok)}
/* thèmes d'icône */
.theme-orange .corb2-ico{background:#fff3e9;color:#e96b00}
.theme-blue .corb2-ico{background:#eaf1ff;color:#3551b5}
.theme-purple .corb2-ico{background:#f1ecfb;color:#7c4dcc}
.theme-green .corb2-ico{background:#e8f6ee;color:#15794a}
.theme-yellow .corb2-ico{background:#fff7e0;color:#b8860b}
.theme-sky .corb2-ico{background:#e6f4fb;color:#1a7aad}
.theme-red .corb2-ico{background:#fdecec;color:#c0392b}
@media(max-width:1080px){.corb-grid{grid-template-columns:repeat(2,1fr)}}

/* ===== Statistiques ===== */
.stats-kpis{grid-template-columns:repeat(auto-fit,minmax(150px,1fr))}
.stats-row-2col{display:grid;grid-template-columns:1.3fr 1fr;gap:16px;margin-top:18px}
.stats-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-top:16px}
.hbar{display:grid;grid-template-columns:150px 1fr 42px;align-items:center;gap:12px;margin:12px 0}
.hbar-l{font-size:13px;color:var(--ink-2);font-weight:500}
.hbar-track{height:12px;background:#eef0f2;border-radius:999px;overflow:hidden}
.hbar-fill{height:100%;border-radius:999px;min-width:4px;transition:width .5s ease}
.hbar-v{font-weight:700;text-align:right;font-size:13px}
.sat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;text-align:center;padding-top:6px}
.sat-b{padding:10px 6px;border-radius:12px;background:#fafbfc}
.sat-b .kpi-val{font-size:22px}
@media(max-width:980px){.stats-grid{grid-template-columns:1fr}.stats-row-2col{grid-template-columns:1fr}}

/* Évolution DMT (mini bar-chart avec libellés de mois) */
.dmt-trend{display:flex;align-items:flex-end;gap:14px;height:180px;padding-top:10px;overflow-x:auto}
.dmt-trend-col{display:flex;flex-direction:column;align-items:center;gap:6px;flex:none;width:56px}
.dmt-trend-bar-wrap{height:120px;width:100%;display:flex;align-items:flex-end;background:#f4f0e9;border-radius:8px 8px 3px 3px;overflow:hidden}
.dmt-trend-bar{width:100%;background:linear-gradient(180deg,#ff9d3d,var(--orange-d));border-radius:8px 8px 0 0;min-height:6px}
.dmt-trend-val{font-size:11.5px;font-weight:700;color:var(--ink)}
.dmt-trend-lbl{font-size:10.5px;color:var(--muted);white-space:nowrap}

/* Performance des conseillers (tableau) */
.agents-head,.agents-row{display:grid;grid-template-columns:50px 1fr 130px 130px 190px;
  align-items:center;gap:14px;padding:13px 18px}
.agents-head{font-size:12px;font-weight:700;color:var(--ink-2);border-bottom:1px solid var(--line)}
.agents-row{border-bottom:1px solid var(--line);font-size:13.5px}
.agents-row:last-child{border-bottom:0}
.agents-name{display:flex;align-items:center;gap:10px;font-weight:600}
.agents-av{width:30px;height:30px;border-radius:50%;color:#fff;font-size:11.5px;font-weight:700;
  display:grid;place-items:center;flex:none}
.agents-rate{display:flex;align-items:center;gap:10px}
.agents-rate-bar{flex:1;height:7px;border-radius:999px;background:#eef0f2;overflow:hidden}
.agents-rate-bar i{display:block;height:100%;border-radius:999px;background:var(--ok)}
@media(max-width:900px){.agents-head,.agents-row{grid-template-columns:40px 1fr 90px 90px 130px;font-size:12.5px}}

/* ===== File d'attente (façon maquette) ===== */
.fa-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:18px}
.fa-pills{display:flex;gap:10px;flex-wrap:wrap}
.fa-pill{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line);background:#fff;
  border-radius:999px;padding:9px 16px;font:inherit;font-size:13px;font-weight:600;color:var(--ink-2);cursor:pointer}
.fa-pill:hover{border-color:var(--orange)}
.fa-pill.active{background:#16181d;color:#fff;border-color:#16181d}
.fa-pill.active .cdot{background:var(--orange)}
.fa-pill .cdot{width:8px;height:8px;border-radius:50%;background:var(--ok)}

/* Bannière prochain client */
.next-banner{display:flex;flex-direction:column;gap:16px;border-radius:16px;padding:18px 22px;margin-bottom:18px;
  background:linear-gradient(120deg,#26211d 0%,#16120f 60%,#0e0b09 100%);color:#fff}
.nb-top{display:flex;align-items:center;gap:16px}
.nb-avatar{width:54px;height:54px;border-radius:14px;background:#f0c98a;color:#7a4a10;display:grid;
  place-items:center;font-weight:700;font-size:18px;flex:none}
.nb-info{flex:1;min-width:0}
.nb-eyebrow{display:flex;align-items:center;gap:10px;color:var(--orange);font-size:11px;font-weight:700;
  letter-spacing:.06em;text-transform:uppercase}
.nb-prio{background:#fde0e0;color:#c0392b;border-radius:999px;padding:2px 10px;font-size:11px;text-transform:none;letter-spacing:0}
.nb-fidele{background:rgba(147,51,234,.28);color:#e9d5ff;border-radius:999px;padding:2px 10px;font-size:11px;
  text-transform:none;letter-spacing:0;font-weight:700}
.nb-name{font-size:20px;font-weight:800;margin:3px 0}
.nb-meta{color:rgba(255,255,255,.72);font-size:13px}
.nb-btn{flex:none}
.nb-ai{background:rgba(147,51,234,.12);border:1px solid rgba(216,180,254,.3);border-radius:16px;padding:16px 18px}
.nb-ai.nb-ai-pending{display:flex;align-items:center;gap:12px}
.nb-ai-ico{width:28px;height:28px;flex:none;border-radius:8px;background:linear-gradient(135deg,#6d28d9,#9333ea);
  display:grid;place-items:center;color:#fff}
.nb-ai-txt{flex:1;min-width:0}
.nb-ai-head{display:flex;align-items:center;gap:9px;margin-bottom:13px}
.nb-ai-h{font-size:12.5px;font-weight:700;color:#e9d5ff;letter-spacing:.02em}
.nb-ai-tag{display:inline-flex;align-items:center;gap:5px;font-size:10.5px;font-weight:700;color:#d8b4fe;
  background:rgba(147,51,234,.25);padding:2px 8px;border-radius:999px}
.nb-ai-cols{display:grid;grid-template-columns:1.15fr 1fr;gap:16px;padding-top:14px;
  border-top:1px solid rgba(255,255,255,.12)}
.nb-ai-motif-col,.nb-ai-zone-col{min-width:0}
.nb-ai-lbl{font-size:10.5px;font-weight:700;letter-spacing:.06em;color:#b9a8d8;text-transform:uppercase;margin-bottom:6px}
.nb-ai-motif{font-size:12.5px;color:rgba(255,255,255,.85)}
.nb-ai-motifline{font-size:14px;font-weight:700;color:#fff;line-height:1.4}
.nb-ai-conf{color:#c4b5fd;font-weight:600}
.nb-ai-detail{font-size:12.5px;color:#c9bedc;margin-top:5px;line-height:1.5}
.tts-btn{display:inline-flex;align-items:center;gap:7px;height:32px;padding:0 13px;border-radius:9px;
  border:1px solid rgba(216,180,254,.35);background:rgba(255,255,255,.1);color:#e9d5ff;
  font:inherit;font-size:12px;font-weight:700;cursor:pointer;flex:none}
.tts-btn:hover{background:rgba(255,255,255,.18)}
.tts-btn.tts-on{background:rgba(216,180,254,.28);border-color:#d8b4fe}
/* Briefing Hermès IA (file d'attente) — extension de la famille .nb-ai */
/* .nb-ai-briefing est réutilisé tel quel dans .take-body (modal "Prise en
   charge", fond blanc #fff, cf. .modal) alors que tout le texte de la
   famille .nb-ai est clair/blanc — pensé à l'origine uniquement pour le fond
   sombre de .next-banner. Sans ce fond dédié, le résumé exécutif et les
   compteurs de zone deviennent illisibles (texte quasi blanc sur blanc) dès
   que la carte est rendue hors du bandeau "prochain client". */
.nb-ai-briefing{background:linear-gradient(120deg,#2a2140 0%,#1c1530 100%);border-color:rgba(216,180,254,.35)}
.nb-ai-summary{margin-bottom:14px}
.nb-ai-summary-text{margin:0;font-size:13px;line-height:1.55;color:#ede7f6}
.nb-ai-motif-client{padding-top:14px;border-top:1px solid rgba(255,255,255,.12)}
.nb-ai-evidence{margin:8px 0 0;padding:0;list-style:none;font-size:12px;color:#ede7f6;
  display:flex;flex-direction:column;gap:6px}
.nb-ai-evidence li{display:flex;align-items:flex-start;gap:7px;line-height:1.4}
.nb-ai-ev-ico{width:15px;height:15px;flex:none;margin-top:1px;color:#c4b5fd}
.nb-ai-ev-ico .ico{width:12px;height:12px}
.nb-ai-zone-count{font-size:13px;color:#ede7f6;margin-bottom:6px}
.nb-ai-zone-count b{font-size:15px;font-weight:800;color:#fff;margin-right:4px}
.nb-ai-zone-list{margin:0;padding:0;list-style:none;font-size:12px;color:#ede7f6;
  display:flex;flex-direction:column;gap:7px}
.nb-ai-zone-list li{line-height:1.4}
.nb-ai-zone-list b{display:block;font-weight:700;color:#fff}
.nb-ai-zone-item-meta{display:block;font-size:11px;color:#b9a8d8;margin-top:1px}
.nb-ai-zone-empty{color:#b9a8d8;font-size:12px}
.nb-ai-zone-quality{margin-top:8px;font-size:11px;color:#b9a8d8}
.nb-ai-zone-note{margin-top:8px;font-size:11.5px;color:#f4b45a;background:rgba(244,180,90,.12);
  border-radius:8px;padding:6px 10px}
.nb-ai-profile-row{margin-top:14px;padding-top:14px;border-top:1px solid rgba(255,255,255,.12)}
.nb-ai-profile-chips{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:6px}
.nb-ai-profile-chips span{background:rgba(255,255,255,.08);border-radius:999px;padding:3px 10px;
  font-size:11px;color:#ede7f6}
.nb-ai-profile-note{font-size:12px;color:#c9bedc;line-height:1.5}
@media(max-width:900px){.nb-ai-cols{grid-template-columns:1fr}}

/* Ma session */
.session-card{background:linear-gradient(145deg,#1a1610 0%,#2b2017 100%);color:#fff;border:0}
.session-agent{display:flex;align-items:center;gap:12px;margin-bottom:14px}
.session-name{font-weight:700;font-size:14.5px}
.session-role{font-size:12px;color:#b7b1a6}
.session-card .card-eyebrow{color:#b7b1a6}
.session-card .live-row{border-top:1px solid rgba(255,255,255,.1)}
.session-card .live-row span{color:#b7b1a6}
.session-card .live-row b{color:#fff}

/* Grille */
.fa-grid{display:grid;grid-template-columns:2fr 1fr;gap:16px;align-items:start}
@media(max-width:1080px){.fa-grid{grid-template-columns:1fr}}

/* Clients en attente */
.ql-card{padding:18px 20px}
.ql-row{display:grid;grid-template-columns:26px 40px 1fr auto auto 34px;gap:14px;align-items:center;
  padding:14px 6px;border-bottom:1px solid var(--line)}
.ql-row:last-child{border-bottom:0}.ql-row:hover{background:#fff8f2}
.ql-num{color:var(--muted);font-weight:700;text-align:center}
.ql-av{width:38px;height:38px;border-radius:10px;background:#f0c98a;color:#7a4a10;display:grid;
  place-items:center;font-weight:700;font-size:13px}
.ql-main b{font-size:14.5px}
.ql-meta{font-size:12.5px;color:var(--muted);margin-top:2px}
.ql-chan{color:var(--orange-d);font-weight:700}
.ql-alert{background:#fdecec;color:#a01b22;border-radius:999px;padding:2px 9px;font-size:10.5px;font-weight:700;
  margin-left:6px}
.ql-ai{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;font-weight:600;margin-top:5px;
  padding:3px 10px;border-radius:999px}
.ql-ai-ready{background:rgba(147,51,234,.1);color:#7c3aed}
.ql-ai-pending{background:#f2eee7;color:#6b665d}
.ql-ai-dots{width:12px;height:4px;flex:none;position:relative}
.ql-ai-dots::before{content:'···';position:absolute;left:0;top:-9px;font-weight:900;letter-spacing:1px;
  animation:qlDots 1.4s infinite}
.ql-ai-dots-lg{width:16px;height:6px}
.ql-ai-dots-lg::before{font-size:16px}
@keyframes qlDots{0%,100%{opacity:.35}50%{opacity:1}}
.ql-timer{display:flex;flex-direction:column;align-items:flex-end;gap:6px;min-width:120px}
.ql-time{display:inline-flex;align-items:center;gap:5px;font-weight:700;color:var(--ink-2);font-size:13px}
.ql-time .ico{color:var(--ok)}
.ql-bar{width:120px;height:6px;border-radius:999px;background:#eef0f2;overflow:hidden}
.ql-bar i{display:block;height:100%;border-radius:999px}
.ql-bar i.green{background:var(--ok)}.ql-bar i.orange{background:var(--orange)}.ql-bar i.red{background:var(--bad)}
.prio{border-radius:999px;padding:6px 14px;font-size:12.5px;font-weight:700}
.prio-critique{background:#fdecec;color:#a01b22}
.prio-haute{background:#ffe4e0;color:#c0392b}
.prio-moyenne{background:#fff0db;color:#b07d10}
.prio-basse{background:#f2eee7;color:#6b665d}
.ql-arrow{width:34px;height:34px;border-radius:9px;background:#16181d;color:#fff;display:grid;place-items:center;
  border:none;font:inherit;cursor:pointer;flex:none}
.ql-arrow:hover{background:#000}

/* Modal : prise en charge (analyse Hermès IA avant décroché) */
.take-head{display:flex;align-items:center;gap:14px;padding:20px 24px 16px;border-bottom:1px solid var(--line)}
.take-av{width:48px;height:48px;flex:none;border-radius:14px;display:grid;place-items:center;font-size:15px;font-weight:700}
.take-head-txt{flex:1;min-width:0}
.take-name{font-size:17px;font-weight:700}
.take-recap{font-size:12.5px;color:var(--muted);margin-top:2px}
.take-canalrow{display:flex;align-items:center;gap:9px;padding:14px 24px;border-bottom:1px solid var(--line)}
.take-canal-pill{font-size:12px;font-weight:700;padding:5px 12px;border-radius:999px}
.take-canal-src{font-size:12.5px;color:var(--muted)}
.take-wait{font-size:12px;color:var(--muted)}
.take-wait b{color:var(--ink)}
.take-body{padding:18px 24px}
.take-pending{display:flex;align-items:center;gap:12px;background:#f6f4f0;border:1px solid var(--line);
  border-radius:14px;padding:18px;font-size:13.5px;color:var(--ink-2);font-weight:600}
.take-ai{border-radius:16px;background:linear-gradient(135deg,#241536,#2e1f45);padding:18px;color:#fff}
.take-check-list{display:flex;flex-direction:column;gap:7px}
.take-check-item{display:flex;align-items:center;gap:9px;font-size:12.5px;color:#ede7f6}
.take-check-ico{width:18px;height:18px;flex:none;border-radius:5px;background:rgba(255,255,255,.14);color:#d8b4fe;
  display:grid;place-items:center}
.take-foot{display:flex;align-items:center;gap:12px;padding:16px 24px 22px;border-top:1px solid var(--line)}

/* Cartes latérales */
.fa-side{display:flex;flex-direction:column;gap:16px}
.card-eyebrow{display:flex;align-items:center;gap:8px;font-size:12px;font-weight:700;color:var(--ink-2);
  text-transform:uppercase;letter-spacing:.05em;margin-bottom:14px}
.card-eyebrow .cdot{width:8px;height:8px;border-radius:50%;background:var(--ok)}
.live-big{font-size:40px;font-weight:800;line-height:1;margin-bottom:14px}
.live-big span{font-size:14px;font-weight:600;color:var(--muted)}
.live-row{display:flex;justify-content:space-between;padding:11px 0;border-top:1px solid var(--line);font-size:14px}
.live-row span{color:var(--muted)}.live-row b{font-weight:700}
.chan-row{margin-bottom:14px}
.chan-row:last-child{margin-bottom:0}
.chan-top{display:flex;justify-content:space-between;font-size:13.5px;font-weight:600;margin-bottom:6px}
.chan-top span{color:var(--muted)}
.chan-bar{height:8px;border-radius:999px;background:#eef0f2;overflow:hidden}
.chan-bar i{display:block;height:100%;border-radius:999px}

/* ===== Mes interactions ===== */
.mi-row{display:grid;grid-template-columns:14px 1fr auto auto;gap:14px;align-items:center;
  padding:14px 16px;border-bottom:1px solid var(--line)}
.mi-row:last-child{border-bottom:0}.mi-row:hover{background:#fff8f2}
.mi-dot{width:11px;height:11px;border-radius:50%}
.mi-dot.green{background:var(--ok)}.mi-dot.orange{background:var(--orange)}
.mi-main b{font-size:14px}.mi-main .muted{font-size:13px;margin:2px 0}
.mi-meta{font-size:12px;color:var(--muted)}

/* ===== Administration ===== */
.adm-head,.adm-row{display:grid;grid-template-columns:minmax(220px,2fr) 1.2fr 1.2fr 1fr 60px;
  gap:14px;align-items:center}
.adm-head{padding:12px 18px;font-size:12px;font-weight:700;color:var(--ink-2);border-bottom:1px solid var(--line)}
.adm-row{padding:13px 18px;border-bottom:1px solid var(--line);font-size:13.5px}
.adm-row:last-child{border-bottom:0}.adm-row:hover{background:#fff8f2}
.adm-id{display:flex;align-items:center;gap:11px}
.adm-av{position:relative;width:38px;height:38px;border-radius:10px;background:var(--orange);color:#fff;
  display:grid;place-items:center;font-weight:700;font-size:12px;flex:none}
.adm-av .dot-online,.adm-av .dot-offline{position:absolute;width:9px;height:9px;border-radius:50%;
  right:-2px;bottom:-2px;border:2px solid #fff}
.dot-online{background:var(--ok)}.dot-offline{background:#c2c8d0}
.adm-id b{font-size:14px}.adm-id .muted{font-size:12px}
.adm-st{display:inline-flex;align-items:center;gap:7px;font-size:12.5px;font-weight:600}
.adm-st i{width:8px;height:8px;border-radius:50%}
.adm-st.online{color:var(--ok)}.adm-st.online i{background:var(--ok)}
.adm-st.offline{color:var(--muted)}.adm-st.offline i{background:#c2c8d0}
.adm-row .case-act a{color:var(--ink-2)}
.adm-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:16px}
@media(max-width:980px){.adm-grid{grid-template-columns:1fr}}
.roles-grid{display:flex;flex-direction:column;gap:12px}
.role-card{border:1px solid var(--line);border-radius:12px;padding:14px 16px}
.role-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:4px}
.role-top b{font-size:15px}
.role-count{background:#eef1f5;color:var(--ink-2);border-radius:999px;padding:3px 11px;font-size:12.5px;font-weight:700}
.role-card.theme-blue{border-left:3px solid #3551b5}
.role-card.theme-purple{border-left:3px solid #7c4dcc}
.role-card.theme-orange{border-left:3px solid var(--orange)}

/* Campaigns */
.camp-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px}

@media(max-width:1080px){.inter-grid,.aux-grid,.c360-grid{grid-template-columns:repeat(2,1fr)}}

/* ===== Login (split-screen) ===== */
.login-body{margin:0;background:#fafbfc}
.login-split{display:grid;grid-template-columns:1fr 1fr;min-height:100vh}

/* Héro gauche */
.login-hero{position:relative;z-index:0;color:#fff;padding:34px;display:flex;flex-direction:column;
  justify-content:space-between;overflow:hidden;}
.login-hero::before{content:'';position:absolute;inset:0;z-index:-2;
  background:url('/assets/login-bg.jpg') center/cover no-repeat,
    linear-gradient(135deg,#5a3a1c 0%,#2a1b10 60%,#140d07 100%);
  animation:heroKenburns 22s ease-in-out infinite alternate;}
.login-hero::after{content:'';position:absolute;inset:0;z-index:-1;
  background:linear-gradient(180deg, rgba(20,12,6,.10) 0%, rgba(20,12,6,.55) 55%, rgba(15,9,5,.94) 100%);}
@keyframes heroKenburns{from{transform:scale(1.04)}to{transform:scale(1.14)}}
.hero-badge{align-self:flex-start;display:inline-flex;align-items:center;gap:8px;
  background:rgba(20,14,8,.55);backdrop-filter:blur(4px);border:1px solid rgba(255,255,255,.14);
  padding:8px 14px;border-radius:999px;font-size:13px;font-weight:600}
.dot-orange{width:9px;height:9px;border-radius:50%;background:var(--orange);display:inline-block}
.hero-bottom{max-width:560px}
.hero-bottom h1{font-size:34px;line-height:1.15;font-weight:800;margin:0 0 14px;letter-spacing:-.02em}
.hero-bottom p{font-size:14px;line-height:1.6;color:rgba(255,255,255,.82);margin:0 0 18px}
.hero-dots{display:flex;gap:7px;margin-bottom:26px}
.hdot{width:8px;height:8px;border-radius:999px;background:rgba(255,255,255,.45)}
.hdot.active{width:22px;background:var(--orange)}
.hero-copy{font-size:12px;color:rgba(255,255,255,.6)}

/* Panneau droit */
.login-panel{position:relative;display:grid;place-items:center;background:#fff;overflow:hidden}
.panel-deco{position:absolute;top:-90px;right:-90px;width:280px;height:280px;border-radius:50%;
  background:radial-gradient(circle at 30% 30%, #ffe6d2, #fff5ec);z-index:0}
.login-form{position:relative;z-index:1;width:340px;display:flex;flex-direction:column}
.orange-logo{align-self:center;width:64px;height:64px;border-radius:6px;background:var(--orange);
  display:flex;align-items:flex-end;justify-content:center;padding-bottom:7px;margin-bottom:18px;
  box-shadow:0 6px 18px rgba(255,121,0,.28)}
.orange-logo span{color:#fff;font-weight:800;font-size:15px;letter-spacing:-.02em}
.login-form h2{text-align:center;font-size:19px;font-weight:700;margin:0 0 8px}
.login-sub{text-align:center;color:var(--muted);font-size:13px;line-height:1.5;margin:0}
.sep{border:0;border-top:1px solid var(--line);margin:22px 0}
.field-label{display:block;font-size:13px;font-weight:600;color:var(--ink-2);margin:0 0 7px}
.req{color:var(--orange)}
.input-wrap{position:relative;display:flex;align-items:center;margin-bottom:16px}
.input-wrap input{width:100%;padding:12px 14px 12px 42px;border:1px solid var(--line);
  border-radius:9px;font:inherit;background:#fff}
.input-wrap input:focus{outline:none;border-color:var(--orange);box-shadow:0 0 0 3px #ff790022}
.input-ico{position:absolute;left:13px;color:var(--orange);display:flex;pointer-events:none}
.input-eye{position:absolute;right:8px;background:none;border:0;color:var(--muted);
  padding:6px;width:auto;cursor:pointer;display:flex}
.input-eye:hover{color:var(--ink-2)}
.row-between{display:flex;align-items:center;justify-content:space-between;margin:2px 0 20px}
.remember{display:flex;align-items:center;gap:8px;font-size:13px;font-weight:500;color:var(--ink-2);margin:0}
.remember input{width:15px;height:15px;accent-color:var(--orange)}
.link-orange{color:var(--orange-d);font-weight:600;font-size:13px}
.link-orange:hover{text-decoration:underline}
.login-form .btn-primary{width:100%;justify-self:stretch;background:var(--orange);color:#fff;border:0;
  padding:13px;border-radius:9px;font:inherit;font-weight:700;cursor:pointer;font-size:15px;box-shadow:none}
.login-form .btn-primary:hover{background:var(--orange-d)}
.signup{text-align:center;font-size:13px;color:var(--muted);margin:16px 0 0}
.help-sep{display:flex;align-items:center;gap:12px;margin:22px 0 16px;color:var(--muted);
  font-size:11px;font-weight:700;letter-spacing:.08em}
.help-sep::before,.help-sep::after{content:"";flex:1;height:1px;background:var(--line)}
.btn-outline{display:flex;align-items:center;justify-content:center;gap:9px;width:100%;
  padding:12px;border:1.5px solid var(--orange);border-radius:9px;color:var(--orange-d);
  font-weight:700;font-size:14px;background:#fff}
.btn-outline:hover{background:#fff6ef}
.alert,.error{background:#fdecea;color:var(--bad);border:1px solid #f5c6cb;padding:10px 12px;
  border-radius:9px;font-size:13px;font-weight:600;margin-bottom:16px}
.error{background:#fff8e6;color:var(--warn);border-color:#ffe2a8}

@media(max-width:980px){.login-split{grid-template-columns:1fr}.login-hero{display:none}}
@media(max-width:880px){.sidebar{display:none}.main{margin-left:0}
  .grid-form,.c360-grid{grid-template-columns:1fr}}